Operations and Supply Chain Management

Resourceful companies today must successfully manage the entire supply flow, from the sources of the firm, through the value-added processes of the firm, and on to the customers of the firm. The fifteenth edition of Operations and Supply Chain Management provides well-balanced coverage of managing people and applying sophisticated technology to operations and supply chain management.

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Section 1: Strategy, Products, and Capacity

1. Introduction

2. Strategy

3. Design of Products and Services

4. Project Management

5. Strategic Capacity Management

6. Learning Curves

Section 2: Manufacturing and Service Processes

7. Manufacturing Processes

8. Facility Layout

9. Service Processes

10. Waiting Line Analysis and Simulation

11. Process Design and Analysis

12. Six Sigma Quality

13. Statistical Quality Control

Section 3: Supply Chain Processes

14. Lean Supply Chains

15. Logistics Distribution, and Transportation

16. Global Sourcing and Procurement

Section 4: Supply and Demand Planning and Control

17. Enterprise Resource Planning systems

18. Forecasting

19. Sales and Operations Planning

20. Inventory Management

21. Material Requirements Planning

22. Workcenter Scheduling

23. Theory of Constraints

Section 5: Special Topics

24. Health Care

25. Operations Consulting