Process Analysis and Improvement

'Process Analysis and Improvement' describes and illustrates how to use popular software tools, including Excel, Arena, Visio, and VBA to create an integrated business process analysis and redesign capability. This is the first book on the market that demonstrates integrated applications of these software packages for modeling business applications. The text is designed to fulfil the needs of students who are interested in analytical approaches to process modeling and improvement.

Chapter 1: Introduction to Process Analysis and ImprovementChapter 2: Process Analysis and Improvement Using VisioChapter 3: Applications Using Visio Chapter 4: Data Management and Analysis Using ExcelChapter 5: Applications Using Excel Chapter 6: Process Simulation Using Arena Chapter 7: Applications Using ArenaChapter 8: Visual Basic for Applications: Computer Based Tools Integration Chapter 9: Process Analysis and Improvement Application: Customer Service CenterChapter 10: Process Analysis and Improvement Chapter 11: Student Process Analysis and Improvement ProjectsChapter 12: Future of Computer Based Tools for Process Analysis and Improvement