Quality Management
Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. Quality Management, 3/e, text presents a comprehensive approach to quality improvement, including Dr. W. Edwards Deming's philosophy of quality, productivity, and competitive position, thorough coverage of process improvement, Six Sigma, the DMAIC model, and much more The text is motivated by integrated quality improvement stories, examples, and mini-case studies to help students better understand the application and impact of Quality Management and Improvement. The third edition includes a major new section on quality administration.
2. Fundamentals of Statistical Studies
3. Defining and Documenting a Process
4. Basic Probability and Statistics
5. Stabilizing and Improving and Process with Control Charts
6. Attribute Control Charts
7. Variables Control Charts
8. Out-of-Control Patterns
9. Diagnosing a Process
10. Specifications
11. Process Capability and Improvement Studies
12. Taguchi Methods - Quality Improvement in Product and Process Design
13. Inspection Policy
14. Deming's 14 Points and the Reduction of Variation
15. Some Current Thinking About Statistical Studies and Practice