Retailing Management

Retailing Management 10e highlights the many ways the retail industry has transformed and evolved over the past four years. In keeping with its market-leading tradition, the 10th edition focuses on key strategic issues with an emphasis on financial consideration and implementation through merchandise and store management. These strategic and more tactical issues are examined for a broad spectrum of retailers, both large and small, domestic and international, selling both merchandise and services. In preparing this edition, the authors focused on five important factors that continue to delineate outstanding retailers:

-The use of big data and analytical methods for decision making.

-The application of social media and mobile for communicating with customers and enhancing their shopping experience.

-The issues involved in utilizing a mobile channel and providing a seamless multi-channel experience for customers.

-The engagement in the overarching emphasis on conscious marketing and corporate social responsibility when making business decisions.

-The impact of globalization on the retail industry.

 

SECTION I THE WORLD OF RETAILING

1 Introduction to the World of Retailing

2 Types of Retailers

3 Multichannel and Omnichannel Retailing

4 Customer Buying Behavior

SECTION II RETAILING STRATEGY

5 Retail Market Strategy

6 Financial Strategy

7 Retail Locations

8 Retail Site Location

9 Information Systems and Supply Chain Management

10 Customer Relationship Management

SECTION III MERCHANDISE MANAGEMENT

11 Managing the Merchandise Planning Process

12 Buying Merchandise

13 Retail Pricing

14 Retail Communication Mix

SECTION IV HUMAN RESOURCES AND STORE MANAGEMENT

15 Human Resources and Managing the Store

16 Store Layout, Design, and Visual Merchandising

17 Customer Service

SECTION V CASES

Cases

Glossary

Index